Contact Center Solutions Featured Article

Avis Budget Group Adds New Positions to its Business Support Center in Budapest, Hungary

October 16, 2012

Avis Budget Group, Inc., a company offering vehicle rental services through its Avis and Budget brands, with 10,000 rental locations in approximately 175 countries around the world, has announced that its hiring 235 people to its Business Support Center (BSC) in Budapest, Hungary.

Officials at the company said that these new positions are added to restructure their financial, administrative and customer-service processes for the company's Europe, Middle East and Africa (EMEA) region and provide Avis Budget Group with significant cost savings.

"Our Business Support Center expansion will enhance our customer service, and further drive efficiency throughout the region," said Larry De Shon, president, EMEA, Avis Budget Group. "The initiative will better position Avis Budget EMEA for sustained, profitable growth, and at the same time will create significant employment opportunities in Hungary."

Last year, the Avis Budget Group took a major step by acquiring Avis Europe and subsequently restructured its senior leadership team and global organization into three operating regions: North America; Europe, Middle East and Africa; and Latin America / Asia Pacific.

Following the acquisition, the company has even expanded its shared-services center to integrate its operations within Europe. The BSC initiative contributes toward Avis Budget Group's acquisition synergies, which are expected to be providing more than $35 million in annual benefits by late 2012.

"Avis Budget Group's commitment to this country shows that they are satisfied with Hungary as a place to conduct business," said Erzsébet Dobos, president of the Hungarian Investment Trade Agency. "We're pleased that they have chosen to invest in our country and our future."

The newly appointed personnel’s will be involved in operations including accounting, accounts receivable, accounts payable, database management, fleet administration, information technology and customer service. The new positions will bring the total number of BSC employees to approximately 550 with communication skills in Dutch, English, French, German, Italian and Spanish.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!