Contact Center Solutions Featured Article

Macy's Plans Big Holiday Hiring Push for 2012

October 01, 2012

Black Friday (News - Alert), the day after Thanksgiving which is commonly regarded as the biggest shopping day of the year, is a little under two months out, so it's not surprising to hear about plans regarding hiring for the upcoming seasonal rush. Macy's said earlier today that it plans to put some big numbers out on the collective floor with the intent to hire around 80,000 seasonal associates.



Image via Shutterstock

The hiring won't just be done at local Macy's stores, however, as plans also include hiring for Bloomingdale's stores, as well as for call centers, distribution outlets and online fulfillment centers as well. Macy's seasonal hiring plans actually represent a small uptick over this time last year, as in 2011, Macy's planned to hire an additional 78,000 associates, which is 2.5 percent fewer associates than this year. Most of the positions will be part-time, with a note of flexibility tossed in to accommodate the extra traveling that many employees would undertake during this time of year, and in some cases, the temporary workers are offered permanent positions with the stores or various behind-the-scenes operations, especially for those high performers who do well during the busiest season of the year.

Macy's chairman, president and CEO Terry J. Lundgren talked about the value of temporary employees on Macy's overall operations, saying "Macy’s traditionally implements one of the most robust holiday hiring programs in American retailing, and that will be the case again in 2012. Hiring additional associates for holidays ensures that our customers are well-served in this busy shopping period – both on the sales floor and behind the scenes. Moreover, our seasonal positions help a wide range of Americans earn extra money. In many cases, these are students working to help pay tuition, retirees seeking to remain active and individuals wanting to supplement their income."

Those interested in getting one of these temporary positions can go to Macy's or Bloomingdale's websites for more information, and those who submit applications online will receive responses by -email, with hiring expected to begin in the middle of this month, though some positions are already hiring, especially for sales support positions.

It's a bit of a surprise to see Macy's ramping up their hiring, especially in what is seen by many as an economy that really hasn't recovered from the Great Recession's impact. But it's quite clear that Macy's is banking on better sales, as denoted by their hiring plans. Of course, there's the possibility that Macy's is planning to weigh its sales on the online and sales support sides, as some business have seen online sales increase in the past. Some shoppers are looking to evade the Black Friday rush by staying home, or by waiting for the growing phenomenon of Cyber Monday (News - Alert)--so named because that's the Monday people return to work from the Thanksgiving holiday, and thus do some online shopping on fatter corporate pipes--to do their shopping instead.

Whatever Macy's motivations, it's going to be good news for some out of work people hoping to get some income in ahead of the holidays.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

What it Takes to Deliver a Superior Customer Experience

For enterprises large and small around the world for the past several years "Improving the Customer Experience" has become a C-level priority. Some might even say customer experience (CX) has become a preoccupation. The challenge for everyone who is a stakeholder in developing ways to improve CX is in divining the answer to a straightforward but devilish question, "What does it take to deliver a superior customer experience?" [ Read More ]
09/02/2014

Big Data: Changing the Recruitment Process

Big data is having an impact on every aspect of business today, and recruitment is no exception. Many HR managers are increasingly turning to big data to find the right people for the right position. This idea of using big data for recruitment is called people analytics, and has been adopted extensively by many companies, especially those in the call center industry. In fact, call centers have been one of the biggest beneficiaries of people analytics because of its high attrition rates and the d… [ Read More ]
09/02/2014

Mobile UC Benefits From 'Interactive Virtual Queuing' For Efficient Customer Care

A recent study commissioned by Nuance of 1,000 American consumers, confirmed the changing needs and concerns for customer service brought about by smartphones and online self-service applications for information and simple business transactions ("mobile apps"). Eighty-two percent of consumers only contact customer service when they can't resolve their needs online by themselves. [ Read More ]
09/02/2014

How to be the 'Squeaky Wheel' of Customer Service

Sometimes getting customer service can be tougher than anyone might expect. It's easy to think that, particularly these days, businesses will go to just about any lengths to get and keep customers, but when it comes to customer service, that's not always the case. However, there are ways that customers can, at least somewhat, force the issue, and get great customer service out of a company, even when it would seemingly rather not provide that service. Squeaky wheels, after all, get the grease, a… [ Read More ]
09/02/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!