Contact Center Solutions Featured Article

September 20, 2012

Frost & Sullivan Singles Out Xora for Mobile Workforce Management Honor


You probably already know who the North American leaders in workforce management are. But what about mobile workforce management (MWM), a strongly emerging market?

Analyst group Frost & Sullivan (News - Alert) studied the MWM marketplace recently and released the results of its annual 2012 North American Frost & Sullivan Award for Market Share Leadership. The accolade went to Xora, a Mountain View, California-based company whose flagship product is a suite of configurable mobile apps and a Web-based management application that helps mobile businesses monitor their field employees. Easy to use and deploy, says the company, the solution offers regular updates and allows users to scale its features as company needs evolve.

Xora says its MWM solution has been designed to appeal to a wide range of potential business and public sector customers. The company’s 2009 merger with Gearworks allowed it to combine the best of two popular technologies into a single MWM offering, an offering that has obviously caught the eye of Frost & Sullivan when it sought to take the temperature of the mobile workforce management market.

Xora's MWM solution can be deployed on over 140 mobile devices, 75 percent of which are smartphones or tablets. It is offered as a hosted solution and priced on a monthly per-user basis. With cost being the number one purchase barrier in this market, says Xora, avoiding or minimizing capital expenditures has strong appeal for customers.

"Xora arguably has the strongest wireless carrier relationships of any North American vendor, and is also forging deep partnerships in another key MWM channel – the major corporate software vendors," noted Frost & Sullivan Principal Analyst Jeanine Sterling when making the announcement. "Its new leadership team has brought a stronger level of marketing focus and expertise to the table at just the right moment in the development of the North American MWM market."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman


Related Contact Center Solutions Articles

    SYNETY Announces Integration of CloudCall with GoldMine CRM

    Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software. [ Read More ]
    05/22/2013

    SpeechStorm Unveils Personas in Latest Release of IVR

    SpeechStorm's most recent version of its Interactive Voice Response or IVR application is now available. Code-named 'Hitchcock', the latest version unveils SpeechStorm Personas, which allows customers to have varied experiences of call centre IVR and self-service, as per their selected profile, behavior, or liking. [ Read More ]
    05/22/2013

    Noble Systems Integrates Web Services with Customer Contact Programs

    Noble Systems Corporation has unveiled the Noble Web Interfacing Service or WISE, offering versatility to multichannel customer contact programs. Noble facilitates data exchange between applications with the help of web services. Apart from enhancing customer experience, the use of Web services accelerates response times to customer contacts. Online sales organizations will also experience enhanced "Speed to Lead". [ Read More ]
    05/22/2013

    Interactive Intelligence Collaborates With Kuwait-based FutureTech

    Interactive Intelligence Group Inc. has further extended its presence in the Middle East market after it entered into a strategic association with FutureTech, a provider of smart IT infrastructure and IT outsourcing offerings located in Kuwait. [ Read More ]
    05/22/2013

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources