Telax Hosted Call Center, a provider of feature-packed but affordable hosted contact center solutions, reported a one year extension to the contract with the U.S. General Services Administration (GSA).
Under the renewed agreement, Telax will be providing its cloud-based call center solution to the GSA’s Chicago-based contact center, which is run by the Fleet Management Division. The division manages rental vehicles for the GSA offices and other government agencies at the municipal, state, and federal levels.
Telax’ cloud-based solution integrates with all networks and is compatible with many online management tools including unified communications software and CRMs, according to a press release. The renewal of the contract reflects the US government’s commitment to its recently adopted ‘cloud-first’ policy, which is estimated to save the government over five billion dollars in 2013.
The original contract was awarded to Telax last year under IT Schedule 70, which is the most widely used acquisition vehicle in the U.S. federal government. It allows various sectors of the government to collaborate and unify their communications systems, which eliminates the potential for incompatibility and makes implementations as simple as possible.
“We are very proud to be a cloud vendor for the GSA and the U.S. government in general. Their innovation is an inspiration, and we’re happy to be a part of it. The public sector needs solutions that are effective and efficient while also being affordable, and the Telax Hosted Call Center solution fits that model,” Telax founder and president, Mario Perez noted in a statement.
Telax’ clientele includes many government agencies at federal, state, and municipal levels. By offering its services at a fixed price, the company allows government bodies to plan budgets well into the future without having to worry about sudden or gradual changes.
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