Contact Center Solutions Featured Article

September 06, 2012

Tadiran Telecom Acquires EasyRun's EPICCenter Technology

By Mini Swamy

TMCnet Contributor

Tadiran (News - Alert) Telecom, a privately held partnership recently bought by Afcon Holdings Ltd., has acquired EasyRun’s powerful contact center software technology and intellectual property, to strengthen its leadership position in unified communications.

As a result of the acquisition, EasyRun's (News - Alert) EPICCenter technology, a best of breed enterprise grade multimedia contact center solution that runs on a Windows server, will be integrated into Tadiran Telecom's Linux-based unified communication platform.

"This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology," said Eldad Barak, president and CEO at Tadiran.

EPICCenter, which operates through a single administrative interface, allows organizations to control and monitor all call center activities and encourages a blended working environment. Its open architecture allows information to be retrieved from business applications or external databases.

When integrated with Tadiran Telecom's award-winning products and best-in-class solutions that extend across the entire gamut of communication requirements, Tadiran strives to provide superior solutions, support and service to our global customer base.

Tadiran customers will now have access to a multimedia contact center solution that doesn't require a radical alteration of their existing telephony infrastructure. Customers can choose between telephony, e-mail and chat as contact options.

EasyRun's client base is being given the option to either remain with the company or join Tadiran and benefit from the unified communications solution.

It provides powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX (News - Alert) platforms that integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real time.

Tadiran Telecom partner, Global Communications, installed Tadiran Coral IPX systems to complete the communication backbone for the bank. The Coral Navigator expands the power of the Tadiran system through integration with Microsoft (News - Alert) Windows applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

Related Contact Center Solutions Articles

Interactions 13 Sets Records and Interactive Intelligence CEO Dr. Brown Talks about Managing a Growth Company

If you followed my coverage of the recently concluded Interactions 13, Interactive Intelligence's annual industry event, you know that numerous people at the event commented on how much it has grown. Well, Interactive Intelligence is out with its review of the proceedings, and it really did establish a number of records. [ Read More ]
06/18/2013

5 Tips for Proactive Engagement

Being proactive with customer engagement is a sound and wise strategy, both in marketing and continued business conduct with existing customer bases. Most businesses realize this, and a proactive mindset can clearly be seen in most customer relations and marketing strategies out there. Waiting patiently and idly for stimuli to react to is a poor decision in business, which is a lightning fast environment with a very vicious food chain in which to compete. Nobody's arguing against this, and as su… [ Read More ]
06/18/2013

WMSI Launches Next Generation Call Center Platform to Provide Retirement Plan

Wealth Management Systems Inc. (WMSI), provider of technology based rollover services within the financial services industry, is launching a Web based call center platform that will enable clients to create a centralized system that can be easily accessed by call center representatives in different locations, all of which will benefit from processing efficiencies for multiple transaction types. [ Read More ]
06/18/2013

Teleperformance Wins NCCA Best Partner Award for its Work with Google

Outsourced multichannel customer experience management provider Teleperformance recently was honored with the Netherlands National Contact Center Association (NCCA) Best Partner Award for helping Google enhance its services. [ Read More ]
06/18/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.