Indosoft, a landmark in call center technology with multi-tenant capabilities, revealed its capacity to set up themes within its call center software, known as Q-suite 5.7, to promote exclusivity in branding. Call centers and channel associates can now utilize this feature of Q-Suite 5.7 to brand and integrate multi-tenant services at client levels.
Call Centers address customer interaction for establishments by the use of phone, e-mail, chats, etc. The prime requirements for any call center are an Automatic Call Distribution (ACD) competent to provide priority routing, an uncomplicated system for establishing interactive voice response (IVR) and an advanced computer telephony integration (CTI) technique.
Indosoft’s Q-Suite 5.7 for Asterisk platform is an all-inclusive, call center technology solution. The software comes with an advanced ACD securely integrated with Asterisk’s hybrid IP-PBX. Q-Suite 5.7 provides individual partition for each client (multi-tenant) with e-mail and chat assimilation and a comprehensive IVR builder.
The facility to create themes in Q-Suite 5.7 ensures complete integration, presenting a distinct appearance and ambiance to a calling agents screen. Call center establishments using CRM interfaces can also make use of the Q-Suite 5.7 capability to combine Computer Telephony Integration.
Q-Suite will also benefit call centers offering managed cloud services and white-label associates thinking of switching to Asterick’s VoIP platform. The hybrid IP-PBX from Asterisk has transformed the call center business with its feature-rich VoIP interface and significantly lessened the initial cost of establishing call centers.
Gabe Bourque, CEO at Indosoft , stated that due to the fusion of internet telephony and voice, providers in hosted services are in the process of expanding their businesses by adding managed call center services. He maintains that Q-Suite 5.7 is powerful call center software and capitalizes on the enormous potential of the Asterisk platform.
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