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As a prelude to the closing session of the Interactive Intelligence Interactions 13 event, the company's CMO Joe Staples informed me that some "interesting and surprising" research was going to be revealed. Was he ever correct!
The Stockade Group, a provider of telephone and Web-based client outreach services, and the Call Center Corporation, a provider of call center software and technology, have merged to combine their resources and focus on delivering quality customer service. In a time when up brands can lose up to 20 percent of revenue due to poor customer experience, this move is crucial in ensuring customer satisfaction and business success.
Hudson Institute, a nonpartisan policy research organization announced on Thursday that Commissioner Robert M. McDowell will serve as a Visiting Fellow at the organization once he leaves the Federal Communications Commission later this week, the Sacramento Bee reports.
One of the many great things about being at a multi-faceted gathering such as Interactive Intelligence's Interactions 13 is not only do you get to interact with solutions providers, resellers, channel partners, and customers from all over the world, but you also get to hear the views on top of mind subjects by true industry experts. A featured panel discussion on social media and its impact on contact centers was, to say the least, enlightening.
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
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