KANA Software, Inc. recently announced that it has been awarded the 2012 CRM Excellence Award from Customer Interaction Solutions. The customer service offerings of KANA Software are currently utilized by over 600 enterprises across the globe.
The worldwide incorporated media organization TMC had announced the list of winners, who were presented the awards by TMC’s top publication, Customer Interaction Solutions. An organization’s capability in assisting the customer association to extend and expand is honored by the award. The award also recognizes the organization’s ability to consider the complete enterprise and the total consumer lifecycle. The winners of the CRM Excellence Awards have showcased the enhancements experienced by clients using their products in the form of actual data, facts and figures.
The CRM Excellence Award was won by KANA in the Service Experience Management (SEM) group. Complete Customer Relationship Management (CRM), Business Process Management (BPM), Knowledge Management, Analytics and Social Media are incorporated by the prize-winning KANA SEM platform, thereby sustaining the offering of good experiences on brand and on planned resources across all service channels.
James Norwood, CMO at KANA commented in a release, saying, “We are thrilled to be recognized with the CRM Excellence Award for SEM. Leading B2C brands and government entities leverage KANA SEM to provide a complete customer-service ecosystem that delivers unprecedented visibility into, and control of, service processes and the customer experience. With KANA SEM, businesses can rapidly support optimal customer experiences across all channels.”
Customers are able to have good experiences with the help of KANA, which provide customer services offerings either on-premise or in the cloud. Organizations are able to completely control their customer service interactions with KANA SEM, thereby ensuring the fulfillment of client requirements, controlling expenses and also strengthening its brand.
KANA solutions have been instrumental in decreasing handling time, rising resolution rates and enhancing net promoter score or NPS for its clients by merging and preserving information for client expeditions across agent, online, social and mobile experiences.