Networking solutions provider, Netop, recently announced a new version of its Live Guide chat software, designed to help organizations make the most of their online presence by easily offering chat as a media for communications.
The click-to-chat capabilities of Live Guide represent the next generation of e-customer service and a powerful alternative to business-as-usual online, said the Denmark-based company. With the click of a button, Web site visitors can easily communicate with online service agents in real time, using text, audio and video.
The new version of the Live Guide solution offers access to multiple APIs for easier integration of live chat data with ticketing, customer relationship management and analytics systems. Additional new features make it possible for Netop clients to integrate data from live chats-including chat texts, demographic information, operator statistics and marketing data-into their ticketing systems and external analytics systems.
“Businesses are looking for innovative ways to use the valuable customer data that is accrued through online interactions every day,” Kurt Bager, CEO at Netop, said in a press release. “With these updates, Netop is enabling the intelligent use of this data to help our clients reach new prospects and improve engagement on their Web sites.”
The new version of Live Guide also allows customers to re-size video chat windows and improves operator notifications. In instances of Internet service disruption, operators will now receive immediate alert notifications through the operator console. It also allows users to create a service ticket, new lead or activity record in an external system at the close of a chat.
For more information about Netop and its solutions, visit www.netop.com.
Netop’s services were selected by Phone House Sweden this past January for a more personal connection with its customers.