Sound Telecom’s call center manager, James Rader is now actively involved in the company’s expansion plans as he has now completed his degree in business management at the University of Phoenix.
Rader has been working in the call center industry for over 18 consecutive years and has served Sound Telecom for the past five years. He decided to pursue his online business degree in September 2010 in order to push Sound Telecom’s operations management to the next level while expanding his intellectual horizons.
“Jim’s decision to complete his education has been a real inspiration for the rest of the team,” said Brian Gabriel, chief operations officer for Sound Telecom. “Our management team is constantly re-inventing itself. Jim took the initiative to complete his education and bring that knowledge back to the group. Jim will apply his new ideas to our operational goals which will help benefit the team in the long run.”
Sound Telecom is a provider of 24 hour Telephone Answering, Call Center and Unified Communication Services, serving thousands of customers throughout the United States and Canada with USA based agents.
The company notes that Rader joined the call center business in 1994 and has extensive hands-on experience in market research, telemarketing, and inbound customer support operations.
He now has his business degree, which he earned maintaining a 3.90 GPA and working full time while raising his family in Northern Idaho.
“Pursuing a career in a 24/7 call center environment has made it difficult to finish my degree. However, I am now involved in Sound Telecom’s aggressive expansion plans and I not only want to go along for the ride, but I intend to help lead it into the future,” said Rader. “It’s not that I don’t have passion and commitment to the task at hand,” says Jim, “I am looking for new tools to do the job better.”
Sound Telecom was in news earlier this for designing an auto attendant help desk solution for SkyVenture’s iFly Seattle with a focus on direct customer support.