Chinese networking and telecom giant Huawei, a platinum-level member of the Oracle PartnerNetwork (OPN), announced this week it has achieved Oracle Validated Integration of its contact center solution.
Huawei eSpace Contact Center 2.0 is now integrated with Oracle Siebel 8.1. With Huawei's CTI adapter, call center agents can place, receive, conference and transfer telephone calls that are fully integrated with Siebel applications in call center activities. This integration is expected to allow for faster, more accurate and more personalized services for customers, while increasing agent productivity and reducing costs.
In order to attain Oracle Validated Integration, partner companies must first meet a stringent set of requirements based on the needs and priorities of the customers, providing a common user interface for Siebel applications and the partner telephony system.“The Oracle Validated Integration applies a rigorous technical review and test process,” Kevin O'Brien, senior director, ISV and SaaS Strategy for Oracle, said in a press release. “Achieving Oracle Validated Integration through Oracle PartnerNetwork gives customers confidence in the fact that the integration between Huawei eSpace Contact Center 2.0 and Oracle Siebel 8.1 has been validated, and that the products work together as designed. This reduces risk and improves the implementation cycles for joint customers.”
Huawei said the integration will allow it to offer its contact center solutions to wider markets. “Through this strategic cooperation with Oracle on this Siebel solution, our eSpace Contact Center will provide greater value to our customers in North America and Europe,” said Weng Zhiqiang, director of UC&C Strategy & Business Development department, Huawei.
For more information about Huawei's contact center solution, visit www.huawei.com.