Modern collaboration tools offer intuitive and extensive products to customers. Increasingly, organizations in financial, higher education, IT, media and entertainment, and pharmaceutical markets are recognizing the power of collaboration solutions and are opting for this technology.
Moxie Software, a company that provides social media-based workplace collaboration tools and customer relationship management tools, has announced that the company has brought together workforce and customer collaboration together to benefit both business and their customers. According to Moxie, it is the first organization to combine the apps into customer-centric enterprise social software, the company stated in a press release.
There are three levels to the Spaces by Moxie Q1 2012 platform, according to Nikhil Govindaraj, VP of products for Moxie. “We tie these things in so that it all works together and in context,” Govindaraj said. “While you are talking with a customer via chat, you can pull the customer's record from Salesforce. It really empowers the front line to have a personalized and tailored communication with the customer.”
Spaces by Moxie Q1 2012 will be available by the end of this month. The new product merges customer support solutions such as chat, e-mail, phone, and social media along with enterprise collaboration solutions such as blogs, wikis, ideation opportunities, and other discussion groups. According to the company, this is useful companies and their customers alike. Companies can also improve customer service with the help of Spaces.
In July 2011, the company made key improvements to its Spaces by Moxie integrated suite. The company also announced that important customer service facilities to its Customer Spaces applications-a comprehensive customer service suite.
Because Customer Spaces has the capacity to support both conventional and social media channels, it allows companies to offer exceptional experience to end-users through social media, web customer service, assisted service and proactive service offerings, the company stated.