Vocalcom is going to Britain. The French call center solutions provider, maker of the Hermes.net solution, announced this week at Unified Communications Expo 2012 that it will be introducing its Web-based unified contact center solution to the UK market. The company says its solutions are already used by over 615,000 call center agents in 4,500 client companies in 38 countries in Europe, The Middle East, Africa and the Americas. In the new expansion to the UK, Vocalcom plans to operate out of an office in Guildford, Surrey.
Vocalcom offers a 100 percent Web-based solution that can be deployed quickly (in a matter of days) and easily, with a low total cost of ownership, according to an article in CallCentreHelper.com this week. It includes features such as skills-based routing; a range of communications tools for voice mail, calls, e-mail, fax and SMS; overflow solutions; automatic callback; interactive voice response (IVR); call blending; centralized, Web-based administration of multi-site deployments and real-time supervisory and reporting tools.
Vocalcom says that it's pleased to bring its solution to the UK, and by doing so it's filling in a geographic hole that existed for the solution in Europe.
“The UK is a mature market, so to be competitive we need to launch with a product that is going to redefine how people think about contact center technology,” said Mike Adolphy, managing director of Vocalcom UK. “We are very excited about the impact we are already making in the UK. Many companies who have had a demonstration of the software expressed their astonishment at its innovative approach and to how much it can achieve for them, as well as questioning why it had never been offered before.”