Call center services provider iQor, Inc. (formerly IRMC) has announced that it has won a new five-year contract to manage the TV Licensing Cash Schemes, including the TV Licensing Savings Card Scheme, on behalf of the British Broadcasting Corporation (BBC).
"The BBC is committed to world-class service at best-in-class cost, and we are very proud to have been selected as their partner for this mission. iQor has been investing in ground-breaking innovations in call center technology, and we are excited to deploy them with the BBC over the next few years,” said Vikas Kapoor, President and CEO of iQor.
The victory comes after an extremely competitive Official Journal of the European Union (OJEU) procurement process designed to meet the BBC's operational and commercial requirements for the start of the new contract in April 2008.
Pipa Doubtfire, Head of Revenue Management, BBC said, "We are pleased to be continuing our partnership with iQor, which is committed to the high standards of customer service that we demand. The new contract offers excellent value for money for license fee payers.”
John Ricketts, U.K. Group Managing Director at iQor added, "We are looking forward to strengthening our partnership with the BBC. The competition for this contract was extremely fierce which makes our success that much more satisfying. We look forward to delivering our innovative operational solutions throughout the term of the new contract.”
iQor provides call center services to its clients from 20 call centers in five countries and four continents. The company has 8,000 employees and serves clients in a range of industries, including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.
For more information, visit www.iqor.com.