Retarus Inc., a global provider of professional messaging solutions, recently announced that Retarus Faxolution for Desktops will meet the faxing requirements of Pinnacle Capital Mortgage, a financial provider for the Western United States.
With its current fax solution struggling to render desired performance, Pinnacle Capital Mortgage was impressed with the high quality and performance standards of Retarus Faxolution which supports a 99.9 percent fax delivery rate and provides 100 percent availability.
“Our current in-house fax solution was experiencing performance issues – and with our strategy to redesign our Voice, Data and WAN infrastructure to utilize Voice over IP (VOIP), we needed a fax service that would work independently of our VOIP network,” Colin Weiner, infrastructure engineer at Pinnacle Capital Mortgage, said in a statement.
“Businesses like Pinnacle Capital Mortgage rely on cloud-based solutions to meet their organizational strategies and improve their operational efficiencies,” said Donna Tomasino, president of Retarus.
“The critical component for companies is to identify a provider that can not only provide the service that is needed, but one that can also excel in delivering customer support, security, transparency and innovation. In the messaging business, there is no better provider,” added Tomasino.
Weiner said, “The Retarus team was very knowledgeable and helped us transition off of our fax server quickly and without any impact to our users. The process was very smooth and allowed us to continue business operations without interruption.”
Recently, PITT OHIO, which services the Mid-Atlantic and Mid-West Regions for supply chain and transportation, selected Retarus' Cloud Fax Service, Faxolution for Desktops for all of their fax messaging requirements.
With fax products including Desktop Fax Services, Fax for Applications, Fax for SAP and WebExpress broadcast messaging, enterprise customers are able to take advantage of Retarus' management tools which provide total transparency into the messaging process.
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Rahul Arora is a ContactCenterSolutions contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Jennifer Russell