Contact Center Solutions Featured Article

Verizon Wireless has introduced a new Data Solutions Lab at its Huntsville Call Center.

 

The new lab is designed for devices used on the company's network to meet the standards of reliability and provides customers with the best possible wireless experience.

 

Nearly 1,000 employees are now working at 152,000-square-foot call center, located at Thornton Research Park.

 

"The work that's done here is key to Verizon Wireless' industry leadership and will support our customer base throughout Alabama and the United States," said Peter Kurth, Data Solutions manager for Verizon Wireless, Alabama. "This quality assurance approach is one of the reasons more people use our brand than any other wireless brand."

 

The Data Solutions Lab helps employees trouble-shoot and assists with nationwide government accounts. The lab provides hands-on demonstrations; training on advanced PDA devices and new products; server setup and integration and technology training on wireless solutions for customers.

 

In addition, Verizon Wireless offers 24 hour 7 day a week technical support for our mission-critical government customers.

 

"The phone or device tested is the customer's window to our network and must equal the network's reliability and quality to ensure the very best customer experience," said Michael Maiorana, Vice President -- National Government Sales and Operations for Verizon Wireless.