Contact Center Solutions Featured Article

Chordiant Software, a provider of customer experience software and services, has released Chordiant Decision Management version 6.1.

 

The enhanced version further underscores the company’s commitment to enable consumer enterprises set a new standard for improving the quality and value of every customer experience.

 

As every business today faces growing customer expectations and increasing competition, there is also a simultaneous demand for efficient and powerful decision management tools that can assist companies in making better decisions.

 

Chordiant Decision Management comprises a suite of active decision management offerings that not only help businesses make better decisions, but also allow them to implement those decisions in each customer contact and monitor the results. The tool delivers consistent, Next-Best-Action-driven interactions across all channels.

 

“This is a very exciting release for us, as it brings together the unprecedented predictive power of Chordiant Decision Management with unparalleled ease of use in a complex, multi-channel enterprise environment,” said James St. Jean, CTO, Chordiant Software.

 

This latest release of Chordiant’s patented real-time predictive decision management solution comes with new collaborative development, version management and off-line backup capabilities, that makes it even easier for business owners to develop and deploy highly sophisticated customer experience strategies in large-scale environments.

 

Jean added that the solution can be fully owned by business, allowing virtually zero time to market for new customer experience strategies or propositions, without employing simplistic approaches to developing and deploying complex decision.

 

Distributed collaborative development enables teams located anywhere in the world to work independently on developing decision logic and strategies that is aimed at supporting the overall customer experience. The feature also enables rapid development of the overall business logic.

 

The version management system also acts as a centralized strategy development repository that enables best practices to be leveraged across the entire organization. Best-of-breed logic can be accessed from the repository, localized, customized, and re-used to suit the needs of any group within the organization.

 

The off-line backup facility allows users to revert back to the original state of a model.

 

According to Jean, Chordiant Decision Management is not only the most user-friendly but also the most sophisticated decision management solution available on the market today.