Contact Center Solutions Featured Article

Interactive Intelligence Receives Record Page Views on Highest Trafficked Contact Center Site on the Web

April 09, 2008

Interactive Intelligence Contact Center Research Community Web page on TMCnet receives nearly 600,000 views in March
 
NORWALK, Conn., April 8, 2008 -- The Interactive Intelligence (News - Alert)-sponsored Contact Center Research Community Web page on TMCnet — among the highest trafficked Internet sites of its kind* — achieved a record 587,084 page views in March. This is the highest number of views for the site to date, and the second highest among all of TMCnet’s online communities.
 
“Partnering with Interactive Intelligence solidifies the integrity and relevance of this unique news and analysis portal,” said TMC (News - Alert) president, Rich Tehrani. “Providing a high-quality, content-driven Web site serving the contact center community is yet another way TMCnet maintains its high traffic, reaching 10 million unique visitors and 300 million page views annually.”
 
The Contact Center Research Community was designed as a “one-stop shop” to help decision makers more quickly and easily research the latest technologies affecting their industry, including unified communications, voice over IP (VoIP), software as a service (hosting), speech analytics, and more.
 
The community functions as a clearinghouse for the most reliable, up-to-date third-party resources, including feature articles, industry news, blogs, Web demos, product showcases, and white papers.
 
“Teaming with TMC to provide a centralized, education-focused portal for access to third-party articles, breaking news, whitepapers and more, has been an incredibly effective way to help promote advancements within the contact center industry,” said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples.
 
For more information about the Contact Center Research community, visit: http://callcenterinfo.tmcnet.com or www.tmcnet.com.
 
* According to independent Web site monitoring firm, Quantcast (News - Alert), the Contact Center Research Community has higher U.S. traffic than any other contact center media Web site.
 
About TMCnet’s Global Online Communities (GOCs)
GOCs are a robust editorial platform with layer upon layer of content in multiple media formats, focused on a specific area of the market designed in conjunction with the sponsor of each site. Each GOC is a vibrant community the ranks well on leading search engines and gets frequently bookmarked by decision makers. GOCs are highlighted on TMCnet by appearing in the top tabs on each page of the site.
 
Visit our Global Online Communities, http://www.tmcnet.com/community/, to learn more about all our communities or to learn about creating your company’s own global online community.
 
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)
 
For more information about TMC, visit www.tmcnet.com.
 
Contact:
Jan Pierret
TMCnet
203-852-6800 x228
jpierret@tmcnet.com

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!