Social enterprise software company Moxie Software recently created a conversion program which will give customers that switch to Moxie's Customer Spaces solution a free six month trial. An exceptionally detailed customer service suite, Customer Space has the ability to support traditional and social media channels, which helps businesses provide a high quality experience to end-users through web customer service, social media, assisted and proactive service offerings.
In a release, Tom Kelly, CEO of Moxie Software said that "Recent industry consolidations will create service agreement issues, especially when companies involved in M&A activities have disparate approaches to product vision, sales strategy and corporate culture. Moxie Software's conversion program will allow qualified companies to benefit from their existing IT investments, including CRM systems and other back-office applications, to deliver a valuable, multi-channel customer service experience."
Some of the features of the Conversion Program and Customer Spaces is that Moxie provides a predictable cost of ownership where pricing options don't penalize our customers for their success and Moxie offers solutions that provide a variety of integration options to CRM providers or other internal systems.
Gartner, Inc. in recently positioned Moxie’s Customer Spaces in the "Leaders" quadrant of the 2011 "CRM Web Customer Service" report. Gartner differentiates the leaders in the 2011 WCS Magic Quadrant from the rest of the players by highlighting their "Well-structured and strong knowledgebase with advanced search functionality that can handle both structured and unstructured data."