Global eTelecom, Inc. (GETI) recently announced that they had entered into a new partnership with the IVR Technology Group to further enhance the functionality of ITG's IVR Pay-by-Phone virtual terminal. With this new partnership, GETI resellers and end user customers will now be able to turn any telephone into their own virtual ACH payment processing terminal by making user of GETI's transaction processing technology. GETI is one of the premier electronic check processor and gift/loyalty card providers and IVR is a provider of customized IVR (Interactive Voice Response) and SMS text messaging services.
The IVR Pay-by-Phone gateway leverages ACH capability with credit card processing to provide customers with a complete payment solution. A major benefit to businesses using the Pay-by-Phone virtual terminal is the ability to certify PCI-DSS (Payment Card Industry Data Security Standard) compliance, since the system does not store credit card data over the VoIP network.
In a release, John Laurell, vice president of technical operations at GETI, said, "This partnership with IVR Technology Group will substantially enhance payment processing options for GETI clients by integrating GETI solutions into the Pay-by-Phone virtual terminal. Partnering with ITG offers us the opportunity to provide our resellers and their end user customers with the ability to field customer service calls for payment processing 24 hours a day."
Those who use the system will be provided with a dedicated dial in telephone number and met with a company specific greeting. There is no need for any additional hardware and/or software. All callers will be guided with customized instruction on how to complete their electronic payments. All call flows have been implemented in accordance with NACHA & GETI guidelines. ITG also provides full support for a variety of system to system interfaces including integration with existing IVR systems and customer management software.