TeleCommunication Systems recently signed a five-year contract extension agreement with a Tier One U.S. wireless carrier to provide wireless E9-1-1 services through August 2016.
TCS will continue supporting the carrier's emergency service needs under the agreement.
The emergency services ensure that their wireless customers' distress calls are routed to the relevant Public Safety Answering Point (PSAP) together with the caller's precise location information.
TeleCommunication Systems specializes in highly reliable and secure mobile communication technology. Its infrastructure forms the foundation for solutions in E9-1-1, text messaging, commercial location and deployable wireless communications.
The company notes the evolution of the PSAPs and says that they incorporate cutting-edge technology for displaying caller locations. These factors have made it critical for carriers to access the necessary services and support to ensure effective wireless E9-1-1 services.
Through its services and now with this extension of the contract, TCS is enabling this carrier to continue focusing on high-value wireless services to its subscriber base.
"The challenges and requirements necessary for wireless operators to stay on top of the new technologies and mandates for emergency services can be daunting," said Chris Nabinger, senior vice president of safety and security for TCS. "We take pride in providing our customers with a fully hosted solution that not only offers their users the safety and security they expect, but does so in an affordable and easy-to-implement package."
TCS claims it enable completion of about half of all U.S. wireless E9-1-1 calls. The company serves more than 150 million wireless and IP-enabled devices through its award-winning wireless and VoIP E9-1-1 services and its Next Generation 9-1-1 solutions.
Read a related article at ContactCenterSolutions “Additional Funding for TeleCommunication Systems from U.S. Army.”