Contact Center Solutions Featured Article

THE EXCHANGE Launches Call Center CRM Solution

March 17, 2008

E-commerce solutions provider The Exchange announced the launch of its new call center CRM system, based on its Officeweb back-office solution. The new system is now live with the first client, Click Group (www.click.co.uk), a fast-growing, U.K.-based secured loans and life cover specialist.


The Exchange’s Officeweb call center solution was launched as a market-wide proposition that can be tailored to the needs of any financial intermediary business or any other call center-orientated businesses that requires a CRM solution integrated to their telephony systems.  The new system was developed in partnership with Callmedia, a UK technology provider of contact center and CTI software.

David Child, managing director of 1st and The Exchange, explained, “We are delighted to be able to launch this pioneering new technology today, following all the hard work from both Callmedia and our own in-house development teams. And, it is particularly rewarding to have enabled Click, as the largest non-advised protection business in the UK, to be our first live client.

“With Officeweb, our Exweb portal solutions and our other new market developments like Adviser Evolution, Vertex (News - Alert) is now uniquely capable of providing any financial services business with the most innovative technology and systems needed to gain the vital competitive edge.”

Using components of the Exchange’s Officeweb product, Click has developed the first fully automated end-to-end CRM system in the protection distribution market. As a policy progresses through the underwriting process to being placed on-risk, Click customers automatically receive updates and confirmations electronically via e-mail or SMS (text). This brings the full Internet retail buying experience to the purchase of a financial services product, from immediate confirmation of the product purchased to notification of what to expect next, including full commission disclosure. All communications are seamlessly stored in Click’s back office system, including Exweb "quick-quotes," new business, policy tracking and status information.

Click is aiming to achieve a 20 percent improvement in efficiency through the use of the new Officeweb call center system. This goal is based on a seamless sales process which makes it faster and easier to obtain life assurance online, combined with the speed and quality of the post-sale customer contact.

For more information, visit www.click.co.uk.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!