Contact Center Solutions Featured Article

Alpine Access Goes Above And Beyond For National Guard And Reserve

February 21, 2008

Home agent call center service provider Alpine Access today announced that it has been honored with the “Above and Beyond” award from the National Committee for Employer Support of the Guard and Reserve (ESGR).
 
In a ceremony at the company's corporate headquarters in Denver, Alpine Access was presented with the award in recognition of "the company’s outstanding support of employee participation in the National Guard and reserve force," according to the company. Company CEO Chris Carrington received the Patriot (News - Alert) Award for his support of employees serving military duty.
 
The Above and Beyond award is presented in limited numbers to employers at the state and local level who are recognized as having "gone above and beyond the legal requirements for granting leave and providing support for employees serving military duty." The Patriot Award recognizes people who find additional ways to help military personnel on an individual level.
 
David Russell, executive director at Alpine Access and a navy lieutenant, nominated Carrington and Alpine Access in appreciation of the support both have provided to him and his family. Russell has recently been called to active duty and will be departing to Iraq at the end of February.
 
“Supportive employers are critical to maintaining the strength and readiness of the nation’s National Guard and reserve units,” said Fred Fletemeyer, vice-chair for the Colorado Committee for ESGR. ”That is why we are pleased to recognize companies such as Alpine Access that make it a little easier for men and women to serve their country.”
 
Alpine Access joins thousands of employers who have modified current human resource practices to meet the Uniformed Services Employment and Re-Employment Rights Act Law (USERRA). Many companies go “Above and Beyond” with additional support such as continued pay to offset the loss of wages or an extension of heath care benefits to complement coverage provided by the military.
 
For more information, visit www.alpineaccess.com.
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Stalag Call Center?

I started thinking about Stalag's a few weeks ago when I checked into a hotel with my wife. I pointed out a large call center across the street and my wife asked, "How do you know it is a call center? I don't see any signs saying that!" Her question hit me like a Mack truck. How did I know it was a call center? Were there any real clues or was I just clairvoyant? [ Read More ]
09/22/2014

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!