Contact Center Solutions Featured Article

February 14, 2008

Voicetec to Cooperate with Altitude to Provide Multi-channel Contact Centers

By Susan J. Campbell

Voicetec, an independent provider of customer contact management solutions for VoIP-based contact centers, is providing companies with the opportunity to fit out a multi-channel contact center using a broad range of platforms in cooperation with Altitude Software (News - Alert), an independent global contact center solutions vendor.
 
“The addition of Altitude Software solutions is a valuable expansion of our portfolio,” says Hanjo Huizing, Director of Voicetec, in a Thursday statement. “We can implement a reliable contact centre solution thanks to Altitude Software's solutions flexibility and scalability, namely their contact centre management tools for organizations.”
 
“Altitude uCI software can include an open standards based communications platform that offers companies an open, customized solution in the customer contacts area,” Huizing added.
 
'With its extensive experience in implementing VoIP-based contact centre functionalities in large and medium-sized organizations, Voicetec is the right partner for us in the Netherlands,” added Fabien Frenay, Sales Director of Altitude Software Benelux, in Thursday’s statement.
 
Frenay added: “Altitude Software is more than a vendor of technologically advanced solutions. We offer our customers tried and tested long-term support in the area of professional services, business processes and customer interaction management solutions.”
 
“Altitude Software has over fifteen years of experience worldwide and we can say we are very successful at supporting our customers and flawlessly rolling out high-quality contact centre technology. Voicetec is a major solutions integrator in the Dutch market, and we are very pleased with the new partnership", said Laurent Detournay, General Manager of Altitude Software Benelux, in Thursday’s statement.

Voicetec is an independent provider of customer contact management solutions for VoIP-based contact centers. The company’s focus lies on supplying, implementing and supporting solutions for multi-channel contact centers.
 
As a result, Voicetec helps companies to make the transition to practical solutions that put customer interaction onto the right track and which add value to every customer contact.
 
Altitude Software has made its name in the industry as an independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI is designed to manage and improve customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations.

VoIP continues to grow in popularity among contact centers as it provides a cost-effective communications platform. In the cost-based contact center, applications that reduce operational costs are always a top priority.

Voicetec’s new cooperation with Altitude will help to extend the companies’ reach into expanded markets, while also strengthening their brands while striving to deliver quality VoIP experiences in the contact center.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations for an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).
 
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page. 


Related Contact Center Solutions Articles

    SYNETY Announces Integration of CloudCall with GoldMine CRM

    Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software. [ Read More ]
    05/22/2013

    SpeechStorm Unveils Personas in Latest Release of IVR

    SpeechStorm's most recent version of its Interactive Voice Response or IVR application is now available. Code-named 'Hitchcock', the latest version unveils SpeechStorm Personas, which allows customers to have varied experiences of call centre IVR and self-service, as per their selected profile, behavior, or liking. [ Read More ]
    05/22/2013

    Noble Systems Integrates Web Services with Customer Contact Programs

    Noble Systems Corporation has unveiled the Noble Web Interfacing Service or WISE, offering versatility to multichannel customer contact programs. Noble facilitates data exchange between applications with the help of web services. Apart from enhancing customer experience, the use of Web services accelerates response times to customer contacts. Online sales organizations will also experience enhanced "Speed to Lead". [ Read More ]
    05/22/2013

    Interactive Intelligence Collaborates With Kuwait-based FutureTech

    Interactive Intelligence Group Inc. has further extended its presence in the Middle East market after it entered into a strategic association with FutureTech, a provider of smart IT infrastructure and IT outsourcing offerings located in Kuwait. [ Read More ]
    05/22/2013

[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources

Ask the Expert

Press Releases