Siemens Enterprise Communications recently announced in a press release that it has been chosen by Peoples Natural Gas (PNG) to upgrade to a robust communications, contact center, and unified communications (UC) environment. Siemens will also provide IVR, disaster recovery and business continuity built into the design, and audio, video and web conferencing.
“We decided to partner with Siemens Enterprise Communications for our communications platform based on three key reasons,” said Nagy Nagiub, manager of Voice and Data Networks at PNG, in a press release. “First, we had personal experience in working with them in the past and knew their technology was proven. The second reason was the robustness of their offering, which included voice, UC, IVR, contact center, disaster recovery, UM and the experience and ability to integrate with SAP. We knew they could install, integrate and provide training for the entire system. The other vendors could not meet all of PNG's requirements. And lastly, the price was very competitive.”
PNG was in need for a vendor to assess their communications infrastructure solutions and ability to execute on the complex deployment before the deadline. Few employees at PNG suggested the name of Siemens Enterprise Communications' solutions, and with proposals from three other major vendors, PNG ultimately chose Siemens Enterprise Communications.
“PNG needed a complete communications solution that would help the company serve its customers better today, as well as allow for easy scalability as the company grows,” said Chris Hummel, CMO and president of North America for Siemens Enterprise Communications, in a statement. “The OpenScape Contact Center solution provides immediate impact with its array of capabilities. Plus, because it is built on the OpenScape UC Server, an open, standards-based solution, it offers the flexibility and scalability the company needs to be poised for growth in the coming years.”
Siemens Enterprise Communications is a Gold sponsor of ITEXPO West 2011. To be held Sept. 13-15 in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Siemens Enterprise Communications in booth #908. Mark C. Straton, senior vice president of Solution Marketing at Siemens Enterprise Communications will be giving a Keynote speech on Tuesday, September 13 from 4:30pm-5:00pm. Don’t wait. Register now.
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Rahul Arora is a ContactCenterSolutions contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Jennifer Russell