nanoRep has introduced the first ticketing system that provides instant, accurate answers for customers via self-service across all support channels.
The help-desk software company claims this scalable, self-learning Q&A tool could soon revolutionize e-commerce.
nanoRep ’s solution has the ability to cut down support-ticket escalation. It can also double as a sales tool and increase conversion rates.
Businesses of all sizes can use nanoRep to easily steer resources away from support centers burdened by increasing customer call volume. They can use these resources to focus more on sales.
nanoRep is good for new businesses also as it can help them to immediately implement a low cost ticketing system that can eventually maximize limited budgets.
“It doesn’t matter how detailed your website is, if customers don’t find the information they’re looking for in seconds – whether it’s sales or support related – they’re gone,” said nanoRep CEO Doron Herzlich.
“nanoRep was designed to answer customers’ questions instantly and accurately, minimizing support costs and converting site visitors into paying customers for startups and enterprises alike.”
nanoRep offers several advantages including improved capacity and an instant-answer support widget that can be installed in minutes to a company’s Facebook page.
The company also provides marketing insights and real time answers that strengthen customers’ site engagement and comfort with online purchasing.
All these features have the ability to decrease site abandonment and can offer increased sales conversion rate averaging 15%.
nanoRep claims it provides solutions for more than a hundred companies, including WIX, Plimus and IKEA.
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