APAC Customer Services, a provider of global outsourced services and solutions, has opened a new contact center in Montevideo, Uruguay.
Located in Aguada Park, an international center for global services situated in the free zone area of Montevideo, APAC will occupy three floors of the newly constructed building.
With an initial capacity for 630 customer service associate workstations, the new APAC center is expected to generate at least 300 new jobs in Montevideo in 2011, with additional employment opportunities going forward.
The available APAC jobs in Montevideo will include a variety of management, customer care, technical support, sales, and back office positions.
The Uruguay center will offer business-to-business and business-to-consumer solutions that enhance the customer experience and improve overall performance for its client base.
“The development of the Montevideo site is an important step in APAC's global growth plan,” said Kevin Keleghan, CEO, APAC, in a statement.
“APAC chose to do business in Uruguay because of the country's robust economy, pro-business climate, high-quality workforce and solid technical and utility infrastructure. We appreciate the confidence put in us by the clients we serve at the Montevideo site. Our clients share our passion to deliver high quality, exceptional customer experience with each interaction,” Keleghan added.
APAC Customer Services focuses on companies in healthcare, business services, communications, media and publishing, travel and entertainment and financial services industries. APAC partners with its clients to deliver custom solutions that enhance bottom line performance.
Recently, APAC acquired a portion of the tele-sales services business unit of SEI. The acquisition includes the contracts and related services which SEI has historically delivered to one of the world's leading technology companies. The acquisition offers APAC the opportunity to further expand its presence in the technology vertical.