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iContact Honored With ICMI's Global Call Center of The Year Award

June 22, 2011

Raleigh, NC based email marketing and social media marketing company, iContact Corporation recently won the prestigious Global Call Center of the Year Award from International Customer Management Institute (ICMI). iContact was chosen in the small-medium call center category.


The award was presented at the recent Annual Call Center Exhibition (ACCE). The event was attended by the world’s best call centers to celebrate excellence in ICMI's global membership of thousands of call center professionals. ICMI offers comprehensive resources for customer management professionals at various levels. ICMI's team consists of industry insiders, analysts, and consultants and the organization is committed to offer uncompromised objectivity and results-oriented vision to the customer service professionals. The organization's lineup of professional services include: training and certification, consulting, events, and informational resources.

iContact offers its customers responsive, educated, and high-quality service center support via chat, phone, and email. According to the company, its customers are polled everyday to determine their level of satisfaction. The company has set a rigorous service-level performance goal. The company claims that it consistently exceeds this goal, averaging more than 88 percent on the surveys. iContact's customers enjoy responsive, educated, and high-quality service center support, available to them via chat, phone, and email.

Less than a decade old, iContact claims to already have more than 700,000 users of its leading email marketing software. iContact also provides the event marketing platform Ettend.

“It is an honor for iContact's customer support teams to be recognized as a benchmark by one of the service industry's most recognized and trusted advisory organizations. This reflects our rigorous standards, and our outstanding agents' ability to bring the highest level of focus and quality to all customers at every touchpoint. Small- and medium-sized businesses rely on iContact to help their businesses grow and succeed through email and social media marketing,” Sarah Stealey, senior vice president of customer support at iContact, commented in a statement.

Last month, iContact Corp officially launched its iContact Free Edition for the UK.

The company also announced the opening of a new corporate office in the Silicon Roundtable area of London to better serve the needs of UK customers and partners.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

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