Contact Center Solutions Featured Article

In another affirmation of the growing success of the home agent model in the contact center business, provider of home-agent-based contact center services Alpine Access announced today that the company is expanding its business into the state of Tennessee. The company is now hiring home-based agents in the Memphis and Nashville metropolitan areas in order to meet increasing demand from new and existing customers.


Alpine Access’ continued geographic expansion allows the company to match each agent to the right client program. Recruiting from a large and diverse pool of applicants also ensures that employees are more mature and better qualified than agents in traditional brick-and-mortar call centers. This results in higher average order size, greater revenue per call and increased customer satisfaction for customers like Office Depot, J.Crew, ExpressJet and the Internal Revenue Service.

“We are excited that so many companies are recognizing the quality and value that Alpine Access’ home-based contact center model provides and are pleased to expand our hiring efforts into even more states,” said Christopher M. Carrington, CEO of Alpine Access. “With its growing population, dispersed workforce and rich American heritage, we look forward to increasing our agent pool with Tennessee applicants.”

Ideal candidates are self-starters desiring home-based employment. Alpine Access agents have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills. To learn more about specific employment requirements or to apply for a home-based agent position, please visit the Alpine Access website at www.alpineaccess.com and click on the “Careers” tab.