DeVry Inc. has signed an enterprise-wide campus licensing agreement to expand its use of RightNow covering more than 10,000 employees across 96 campuses.
This extended utilization of RightNow CX will help DeVry expand student service programs across their institutions, which include DeVry University, Chamberlain College of Nursing, Ross University and Becker Professional Education.
Officials with RightNow said that RightNow CX gives DeVry student service agents access to relevant, reliable information and knowledge in a centralized system. Most importantly, with any transition across channels, RightNow maintains the student interaction thread to ensure that DeVry delivers the ultimate cross-channel student experience.
“DeVry has been a RightNow customer since 2003 and is excited to expand the usage of RightNow to encompass all aspects of student service. RightNow meets our needs for a sophisticated student service experience, powerful enough to handle the complex and multiple interactions inherent in the student lifecycle,” said Eric Dirst, CIO of DeVry University, in a statement.
“We needed an application capable of creating a single point of reference and we needed the ability to scale the solution on demand without disrupting current projects,” said Dirst.
Kevin Paschuck, vice president, public sector at RightNow said that in the last two years, RightNow has greatly expanded its implementation footprint at DeVry, going from one campus and about 600 users to 3,000 users today.
“With this new campus-wide agreement, RightNow increases our deployment to over 10,000 employees across DeVry’s 96 campuses. We are proud to grow our presence at DeVry and to partner with them to provide excellent multi-channel student experiences, ultimately helping to improve student satisfaction and retention rates,” said Paschuck.
Recently, RightNow announced that it has joined the Customer Experience Professionals Association (CXPA) as both a Founding Corporate Member and Gold Sponsor.
CXPA is a global non-profit organization dedicated to the advancement of customer experience management practices. As a Founding Corporate Member, RightNow will partner with the CXPA to further refine and optimize customer experience innovation and best practices.