Philippines-based BPO - NCAS has selected Drishti's Ameyo as its call center technology. Drishti claims its call center software is helping NCAS to double its scale within a few days of inception.
Drishti-Soft Solutions Pvt Ltd provides communications technologies for next-generation enterprises, and empowers them to dynamically manage their Business Processes.
Napar Contracting And Allied Services, Inc. (NCAS, Inc.) is a Philippines-based job contracting /outsourcing company that specializes in material sourcing, production, management, marketing and software/ hardware development.
The BPO searched for a solution that could power its outbound calling processes and it was impressed by Ameyo's capability to map to business processes.
The software allowed NCAS to harness productivity right from inception and according to Ameyo, the value delivered to their client resulted in nearly double the business within 70 days of starting operations.
"Starting afresh, we had various challenges to be handled. The technology management was completely waived off as we got Ameyo on-board. Intuitive user-interfaces and detailed reports helped us manage productivity from day one,” said Norman Lacsamana, president and CEO, NCAS. “We especially appreciate the 24x7 support. Ameyo’s reliable tech support can prove to be a boon for Philippines call center market and is duly welcome."
Read a related article at ContactCenterSolutions “Drishti-Soft Launches New Predictive Dialer System for Outbound Contact Centers.” This articles discusses how Drishti-Soft’s new type of Predictive Dialer can be utilized in order to provide a way to more easily and effectively target prospective customers in various types of campaigns.