CTI Group (Holdings) Inc., a provider of enterprise communications management software and services, carrier class voice over internet protocol (VoIP) management applications, enterprise and carrier class call recording solutions and electronic invoice processing and management (EIM) has introduced Proteus 7. It is the latest version of its fully scalable hosted call accounting solution for mobile, VoIP and PBX telephony systems.
With the elimination of ActiveX and Java dependencies from its previous versions, Proteus 7 has improved on the success of earlier versions through an enhanced user interface which provides much wider browser support, including Internet Explorer, Firefox, Chrome and Safari. Further, the redesigned interface allows users to customize the screen layout which greatly improves data presentation on the dashboard and simplifies screen layout on administrative options.
According to a press release, Proteus 7 comes with an enhanced reporting and analysis feature set. During the redesign of Proteus, every standard report was reviewed and numerous changes were implemented to ensure that data presentation met changing customer demands.
Additionally, this new version has added many new data sets including reporting tax on billing reports to help accounts departments and an enhanced auditing system that enables IT managers to track any changes made to Proteus.
Tony Parish, Managing Director of G3 Telecommunications said that G3 has worked with CTI for a number of years and considers the Proteus solution range to be the best in the market for call management and call accounting, stating that the functionality, ease of use and high scalability of the system has proved to be very popular with his clients. He also believes that the enhancements of Proteus 7 will continue this trend.
He further stated that G3's core expertise lies within the telephony sphere so it is good to call upon CTI as experts in their field, adding that the product set offered by CTI is innovative yet stable and secure, engendering trust in the solutions.
Trevor Davis, Senior Product Manager for CTI Group, stated: "Enhancing the user experience was at the heart of the development of Proteus 7. Following extensive customer research, we found that a broad mix of employees was using Proteus for numerous business processes including cost analysis, customer billing, fraud detection and network optimization”.
In other company news, ContactCenterSolutions reported that CTI Group Launches Billing Channel on ContactCenterSolutions.