EasyVista, a member of the Staff&Line Group, a provider of IT Service Management (ITSM), announced a new integration with LogMeIn Rescue, bringing together SaaS, codeless ITSM with remote support capabilities through a single integrated experience.
LogMeIn Rescue, a Web-based remote support application, allows desk staff to diagnose and troubleshoot remote devices. With the integration, customers can collaborate in real-time with end-users, quickly diagnose and resolve issues and streamline support and incident management operations.
The integration of EasyVista enables to combine the ease of codeless ITSM, process automation wizards, SaaS and advanced ITIL v3 functionality with the remote support capabilities of LogMeIn Rescue.
“IT departments are under pressure to deliver a complete service to the business, maximize staff efficiency and lower total cost of ownership,” said Jamal Labed, chief operating officer, EasyVista, in a statement.
“By integrating EasyVista's codeless, advanced IT Management solution with LogMeIn Rescue's powerful remote support, IT departments are able to deliver fast, effective and reliable results without sacrificing customer satisfaction,” Labed added.
EasyVista established its leadership position in the ITSM market offering SaaS solutions for more than a decade. The company enables organizations to focus on their core business while improving the quality of service to end-users and reducing IT management costs.
Recently, EasyVista announced it became the first tool to be certified for 15 ITIL processes through PinkVERIFY, the world's only independent ITSM tool certification program from leading ITSM education and consulting provider Pink Elephant.