VPI, a provider of interaction recording and analytics, contact center reporting and workforce optimization solutions, announced the launch of VPI EMPOWER version 5.2.
VPI EMPOWER 5.2, analytics-enhanced solutions for contact center workforce optimization, brings new levels of efficiency, insight, and actionable power to the contact center professionals to achieve better customer experience, with improved staff productivity and reduced operating expenses.
“We listen to the needs of our customers and fully understand the many challenges faced by contact centers today,” said Mike Mercadante, chief technology officer at VPI, in a statement.
“VPI EMPOWER 5.2 streamlines many of the manual, tedious quality assurance, reporting and training processes still being used in contact centers today and gives organizations a much greater degree of transparency into their contact operations,” Mercadante added.
The company’s analytical and workflow automation tools are expected to uncover and deliver key insights into the critical issues and improvement opportunities. Customers will benefit from presentation of information that is consolidated across groups and sites, and customizable to offer actionable context for professionals.
The new release offers new features and enhancements. The main benefits to customers include its focus on improved customer experience, data security, access to critical information, efficiency in quality management and training, as well as faster deployment and time to value, company officials said.
VPI EMPOWER 5.2 is designed for fast deployment, customization and training. The new version offers several system architecture options, out-of-the-box reports, Instant Impact Tickers, Key Performance Indicators and easy to use tools that deliver immediate value and rapid ROI for all industries.
Recently, VPI announced VPI QUALITY PRO won the 2010 Product of the Year Award from the Technology Marketing Corporation’s Customer Interaction Solutions magazine. The award recognized VPI QUALITY PRO for its ability to diagnose business performance by leveraging the intelligence of integrated VPI Fact Finder desktop analytics system.