CallCopy, a provider of call recording and contact center solutions, claimed that it has received the 2010 Product of the Year award for its cc: Discover suite product from Customer Interaction Solutions (CIS) magazine, the voice for the call center and teleservices industry.
CallCopy said it provides workforce optimization solutions that deliver immediate value across a variety of industries, implementation requirements and business environments and these solutions are also scalable to organizational goals change and priorities shift.
The cc: Discover suite honored with the product of the year award enables organizations to optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities.
The company claimed that it has innovation as one of its core values and it ensures that customers always receive the most innovative contact center solutions on the market and also cater to their own unique needs. The company sees this award from CIS as an honor for its team.
Some of the benefits that users get to enjoy by deploying the cc: Discover suite are: easy-to-use interface; it is highly scalable – multiple servers can be connected to realize a distributed enterprise solution; a single installation can blend analog, digital and IP handsets; only one server installation is enough to record up to 150 devices (including voice and screen); compatibility with most PBX platforms including Avaya, Cisco, Nortel, Siemens, Aspect, Alcatel, ShoreTel and NEC and unlimited playback licenses.
Rich Tehrani, CEO of TMC commented that CallCopy was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. cc: Discover has demonstrated excellence as well as provided ROI for the companies that use it. CallCopy has earned its place with this distinguished honor, he added.
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