Britain's QPC has announced that it has completed an agreement with BT to provide workforce management for their enterprise customers. The Metropolitan Police, the UK's largest police service, will be the first customer to see IEX TotalView workforce management provided by QPC through BT to manage 1,200 staff across three sites.
"We are delighted with the new partnership agreement," said Ruth Rowan, Head of Marketing & Propositions Global CRM of BT. QPC's range of products and services in respect to workforce management include consulting, engineering, support and professional services.
Initially for the supply of workforce management the partnership will also see BT look to take on further products from QPC including both capability management workforce optimization systems and contact management information systems.
This summer British Telecom, in partnership with Tierlinear, announced the beta launch of BT BizBox, a set of free, simple to use, Web-based business productivity tools for small businesses.
Designed to streamline inefficient and time-consuming tasks, BT BizBox is a Web-based software product designed to "improve a small business's efficiency by providing managers and employees with one effective system to track customer contacts and perform essential business functions," according to company officials.
BT BizBox provides a user-friendly dashboard, giving small businesses the ability to manage a contact list, create invoices and provide fully detailed quotes for customers. BT BizBox also allows for the management of documents, calendars and employee information and keeps detailed records of meetings.
BT BizBox also includes integrated communications capabilities such as "Click to Call" and "Click to SMS" functionality based on BT's Web21C Web services.
Built to open standards using open source technologies, BT BizBox is integrated with best of breed web services from BT and other third parties. BT BizBox is hosted on highly scalable servers with a carrier class network providing 99.99 percent uptime and availability. All BT BizBox data is encrypted and backed up daily.
BT officials say they're looking to small businesses for product direction and development on how to expand BT BizBox through a product blog and discussion board.
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.