Contact Center Solutions Featured Article

Promero, an application service provider of Internet-based call center CRM and lead management software has launched its website www.disasterrecoveryondemand.com which offers affordable, reliable telecommunications disaster recovery on demand services.

 

Following a disaster, the most important need a business has is telecommunications. The new website provides details of products, solutions and offers online training. 

 

Promero says the mission of Promero’s Disaster Recovery OnDemand service is to recover telecommunication in an area affected by a disaster. With Promero’s Disaster Recovery OnDemand, business continuity managers have the ability to instantly route calls according to their need. 

 

Restoring telecommunications services (or providing contingency services) is truly an essential first step to recovery especially since voice communications are more vital in managing a disaster than email or other any other means of communications.

 

When the existing telecommunication infrastructure fails for any reason such as fire, flood, gas leak, roadwork or access denial, Promero provides business as usual continuity solution by hosting Oracle’s Contact Center Anywhere. With this solution, conventional businesses and call centers will be able to allow 100 percent of their workforce to be fully operational and includes intelligent call routing of individual Dial In Direct numbers (DID`s) to any remote location over PSTN [public switch telephone network], VOIP or wireless within minutes after disaster strikes. 

 

 "Telecommunications is vital for our business and government customers following a disaster, both for the impacted area and for the rest of the country," stated Gregg Troyanowski, president of Promero.