Promero has launched a Web site,
www.disasterrecoveryondemand.com, which describes its telecommunications disaster recovery on demand service. "Restoring telecommunications services, or providing contingency services, is truly an essential first step to recovery," company officials noted.
Voice communications are more vital in managing a disaster than e-mail or other means of messaging, company officials contend: "Live conversations are immediate, delivered in real time, and accurately convey human emotion. When your phone system is working, so is your business."
The mission of Promero's Disaster Recovery OnDemand service is to recover telecommunication in an area affected by a disaster. "Telecommunications is vital for our business and government customers following a disaster, both for the impacted area and for the rest of the country," stated Gregg Troyanowski, president of Promero.
With Promero's Disaster Recovery OnDemand, Business Continuity Managers who are responsible for telecommunications have instant access to route calls according to their need. Situations such as fire, wind, flood or earthquake, or something man-made, "other that cause global evacuation or destruction of an office," company officials stipulate, "will not affect communications."
Earlier this month the Internet-based call center and CRM vendor released the latest version of its proprietary software Smart8 v2.1. The product provides intelligent call routing
and dealer-franchise locator hosted software.
Company officials say it gives companies the ability to route inbound 800 calls automatically to a proper distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules.
Browser based, self-administration tools allow administrators to manage calls in real time, company officials say, adding that "Smart8 can be used with any carrier or telco provider. With version 2.1, intelligent call routing rules and filtering capabilities are greatly enhanced with routing based on NPA/NXX carrier prefixes. Also, intelligent round robin routing within zip codes and sales teams are included."
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.