Contact Center Solutions Featured Article

Sonim and SafeLinQ Unveil All-in-One Lone Worker Monitoring Solution

October 08, 2010

Sonim Technologies, a provider of rugged, water-submersible mobile phones, and SafeLinQ, a provider of location based technology, have jointly announced an all-in-one Lone Worker monitoring solution designed for keeping workers safe and connected while in harsh, extreme, and dangerous work environments.


Lone Worker Monitoring is a software application that allows response centers to protect the increasing number of people employed who work alone without direct supervision. The safety solution has been deployed with emergency response centers in Europe and North America and is being used to protect private and public sector construction workers, gas pipeline maintenance crews and security guards.

The solution is also available in the Middle East, Africa, Latin and Central America and is suitable for Lone Workers that work on oil rigs, in logistics and delivery, on transport tarmacs, in logging yards, in forests and at the scene of floods and fires. 

Sonim's XP3 Sentinel provides an end-to-end safety solution that also includes an emergency response call center and uses the voice and data capabilities of a mobile network operator. During emergency situations, the users have to press the red button on the side of the phone, even if the phone keypad is locked. This causes the user's GPS location to be sent to the monitoring center, where the position appears on a map with other relevant data. A call is automatically placed to the emergency monitoring center to summon assistance. After the call, the GPS tracking will continue until the incident is resolved and the phone is remotely reset. On a full battery, GPS tracking can continue for around 24 hours at three minute intervals. 

CEO at SafeLinQ, Martijn van Bree, stated that Sonim and SafeLinQ have partnered to provide the world's most rugged mobile phone combined with custom software to communicate with GEOS, the world's most reliable global response center. The combination of these valuable assets will save many lives over the coming years.  

Vice president and general manager of applications at Sonim Technologies, Sanjay Jhawar, added that its early customers said the solution is not only easy and quick to set up for new users, but they find that they can use the XP3 SENTINEL with confidence in working environments that caused the screens of other devices to crack, or become unusable through internal dust accumulation or exposure to severe weather.


Nathesh is a contributing editor for ContactCenterSolutions. To read more of Nathesh's articles, please visit his columnist page.

Edited by Tammy Wolf



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