SoundBite Communications, a provider of on-demand, multi-channel proactive customer communications solutions, has claimed that they have ranked No.1 for customer satisfaction in the recently released Ovum’s Decision Matrix Report on Proactive Customer Communications.
SoundBite’s Proactive Customer Communications Offering addresses the challenges and opportunities facing organizations worldwide and transforms the way these organizations communicate to build trusted, lifelong and profitable customer relationships. Ovum’s report quotes that SoundBite is both highly recognized and highly regarded by clients as a provider of hosted proactive customer communications.
SoundBite has claimed that they have achieved industry-leading results in both end-user sentiment scores and in technologic assessment scores, including strategy, features and functionality, data integration, and reliability and scalability. As of now, the company’s growing client base includes more than 200 organizations, including Fortune 500 companies, and leaders in financial services, telecom and media, retail, energy and utilities, and debt collection industries.
Associate Analyst at Ovum and the Report's Lead Author, Ryan Joe has stated that SoundBite often sent out as many proactive communications in a day as (its) competitors did in a year. Client survey participants had the option of commenting on each vendor, and many were overenthusiastic when discussing SoundBite's solution.
The Ovum decision matrix report explores the competitive dynamics within the industry and help organizations to make informed choices about a vendor based on its technology strength, reputation among customers, and impact in the market. The decision matrix provides a comprehensive and transparent view of the industry’s service management vendor capabilities and presents advice on which vendors should be explored, considered, or shortlisted. Only one other company was listed on the shortlist with SoundBite in this report.
Chief Marketing and Business Development Officer at SoundBite, Mark Friedman has stated that they are honored to receive Ovum's recognition. SoundBite's passion for excellence and innovation contributes to their position as the market leader in product strategy, functionality, quality, scalability and security.