Internet-based call center and CRM vendor Promero has announced the deployment of its Disaster Recovery OnDemand software.
The product enables companies to maintain their local exchange numbers to the company's home office through public switch telephone network, receive calls, make, deliver the calls to remote employees at home or anywhere in the world over a voice over Internet protocol.
Calls can be sent via PSTN, DSL modems, IP
phones, computers with soft phones or wireless.
Promero has architected the complete product with a number of hosted software applications. Disaster Recovery OnDemand includes the voice and data switching capability of Oracle's Contact Center Anywhere and Promero's preferred VoIP
carriers that have worked together to create a simple, easy to use disaster recovery product for telecommunications.
The product provides for inbound and outbound call features with number portability.
"Disaster recovery, which was once complicated and expensive, is now simple and inexpensive," said Gregg Troyanowski, president of Promero. 'The Internet's ability to carry quality voice transmissions combined with hosted telephone products provides a viable, stable product for situations of catastrophic office failures."
Situations such as fire, wind, flood, earthquake, whether man-made or an act of God that cause global evacuation or destruction of an office, will not affect communications. Disaster Recovery OnDemand product provides communications almost instantaneously.
Earlier this month Promero announced successful completion of beta testing and the production enhancement of ProStar CRM's power dialer feature.
ProStar CRM users will have the ability to load prospect lists or create prospect lists based on filters within the CRM. Once the Call Project is created, CRM users use the power dialer's Click-To-Talk feature to process calls more rapidly. Sales agents that call B2B prospects can make more calls in less time, company officials say.
Different than a Predictive Dialer, traditionally used for B2C (Business to Consumer) applications where the dialer is making hundreds of calls searching for a live person, power dialing is used to contact businesses that have high contact rates.
Promero's introductory rate for the hosted system is $29 per user per month plus long distance.
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.