Contact Center Solutions Featured Article

Featuretel Appoints Help Desk Expert as Chief Customer Advocate to Serve VoIP Clients

September 13, 2010

FeatureTel, a fully managed and hosted VoIP, voice and data communications service company announced an expansion in its customer care team, which reflects the company’s commitments to superior customer services.


FeatureTel, which offers hosted VoIP business telephone and data service over private networks, has announced the inclusion of help-desk expert, Melissa Smith to its team in the role of customer service representative.

In her new role, Smith will take point for all client support calls and e-mails, as well as for ongoing account management. Technical engineers will continue to staff the front line for all technical concerns.

The company officials announced that in her new role, Smith will take point for all client support calls and e-mails, as well as for ongoing account management. Technical engineers will continue to staff the front line for all technical concerns.

It should be mentioned here that FeatureTel offers a full range of customized voice, Internet and data solutions and eliminates the businesses’ need for investment in a telephone system. The company caters to a wide range of clients over private networks. Founded in 2003 in Apex, N.C.,FeatureTel was the first Hosted VoIP carrier in North Carolina to receive the Competitive Local Exchange Certification (CLEC) by the state’s Utilities Commission. Its other awards includes American Cities Network of Business Journals’ recognition as one of the top 25 Phone Service Provider for each of the past four years. 919-459-2300.

An experienced help desk technician, Melissa Smith is expected to add great value to the company’s customer service department with her years of experience in the field of help-desk technologies and related software. In the press release, , FeatureTel  informed that their new chief customer advocate possesses an in-depth knowledge and understanding of numerous software packages and operating systems. She is scheduled to graduate in December 2010 from East Carolina University in Greenville, N.C., with a degree in Business and Information Technology.

“Melissa is a great addition to our teamWe like to think of her as our chief customer advocate -- as a Smart and Helpful resource for all of our clients,” Paul Levering, FeatureTel founder and CEO, said in connection with the hiring.


Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Erin Harrison

Article comments powered by Disqus


Home