TMCnet News
Customer Relationship Management Global Market to 2027 - Opportunity Analysis and Industry ForecastsDUBLIN, June 11, 2021 /PRNewswire/ -- The "Customer Relationship Management Market by Component and Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2020-2027" report has been added to ResearchAndMarkets.com's offering. Customer relationship management (CRM) includes combination of strategies, technologies and practices that are used by organization to analyze and manage interactions between customer and organization as well as to collect data throughout the customer lifecycle. Its goal is to enhance customer and company relationships and help in customer sustainability and increases the sales growth. Customer relationship management systems gather customer data from all different channels, points of contact, which is work between the customer and the organization. This channel includes the brand website, inbound and outbound calls, direct mail, live chat and social networks. Customer relationship management systems can also provide a customer's detail personal information along with his location, purchase history, buying preferences this will make easy to organization to sustain customer for long time.
Key Topics Covered: CHAPTER 3: MARKET OVERVIEW 3.4.2.1. Lack of security about the privacy of customer information and high initial installation cost of CRM software 3.4.3. Opportunities 3.4.3.1. Increasing adoption of bring your own device (BYOD) ecosystem due to surge in use of smartphone 3.4.3.2. High operational efficiency and less operational cost of the CRM software will create lucrative opportunity in the CRM market 3.5. MARKET EVOLUTION/INDUSTRY ROADMAP 3.6. IMPACT OF GOVERNMENT REGULATIONS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET 3.7. COVID-19 IMPACT ANALYSIS ON THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET 3.7.1. Impact on market size 3.7.2. Consumer trends, preferences, and budget impact 3.7.3. Economic impact 3.7.4. Strategies to tackle negative impact 3.7.5. Opportunity window CHAPTER 4: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY CPMPONENT 4.1. OVERVIEW 4.2. SOFTWARE 4.2.1. Key market trends, growth factors, and opportunities 4.2.2. Market size and forecast, by region 4.2.3. Market analysis, by country 4.3. SERVICE 4.3.1. Key market trends, growth factors, and opportunities 4.3.2. Market size and forecast, by region 4.3.3. Market analysis, by country CHAPTER 5: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY DEPLOYMENT MODEL 5.1. OVERVIEW 5.2. ON-PREMISE 5.2.1. Key market trends, growth factors, and opportunities 5.2.2. Market size and forecast, by region 5.2.3. Market analysis, by country 5.3. CLOUD 5.3.1. Key market trends, growth factors, and opportunities 5.3.2. Market size and forecast, by region 5.3.3. Market analysis, by country 5.4. HYBRID 5.4.1. Key market trends, growth factors, and opportunities 5.4.2. Market size and forecast, by region 5.4.3. Market analysis, by country CHAPTER 6: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY ENTERPRISE SIZE 6.1. OVERVIEW 6.2. SMALL & MEDIUM SCALE ENTERPRISE 6.2.1. Key market trends, growth factors, and opportunities 6.2.2. Market size and forecast, by region 6.2.3. Market analysis, by country 6.3. LARGE SCALE ENTERPRISE 6.3.1. Key market trends, growth factors, and opportunities 6.3.2. Market size and forecast, by region 6.3.3. Market analysis, by country CHAPTER 7: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY APPLICATIONS 7.1. OVERVIEW 7.2. CUSTOMER SERVICE 7.2.1. Key market trends, growth factors, and opportunities 7.2.2. Market size and forecast, by region 7.2.3. Market analysis, by country 7.3. CUSTOMER EXPERIENCE MANAGEMENT 7.3.1. Key market trends, growth factors, and opportunities 7.3.2. Market size and forecast, by region 7.3.3. Market analysis, by country 7.4. CRM ANALYSIS 7.4.1. Key market trends, growth factors, and opportunities 7.4.2. Market size and forecast, by region 7.4.3. Market analysis, by country 7.5. MARKETING AUTOMATION 7.5.1. Key market trends, growth factors, and opportunities 7.5.2. Market size and forecast, by region 7.5.3. Market analysis, by country 7.6. SALSEFORCE AUTOMATION 7.6.1. Key market trends, growth factors, and opportunities 7.6.2. Market size and forecast, by region 7.6.3. Market analysis, by country 7.7. OTHERS 7.7.1. Key market trends, growth factors, and opportunities 7.7.2. Market size and forecast, by region 7.7.3. Market analysis, by country CHAPTER 8: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY INDUSTRY VERTICAL 8.1. OVERVIEW 8.2. HEALTHCARE 8.2.1. Key market trends, growth factors, and opportunities 8.2.2. Market size and forecast, by region 8.2.3. Market analysis, by country 8.3. RETAIL & E-COMMERCE 8.3.1. Key market trends, growth factors, and opportunities 8.3.2. Market size and forecast, by region 8.3.3. Market analysis, by country 8.4. BFSI 8.4.1. Key market trends, growth factors, and opportunities 8.4.2. Market size and forecast, by region 8.4.3. Market analysis, by country 8.5. IT & TELECOM 8.5.1. Key market trends, growth factors, and opportunities 8.5.2. Market size and forecast, by region 8.5.3. Market analysis, by country 8.6. ENERGY & UTILITY 8.6.1. Key market trends, growth factors, and opportunities 8.6.2. Market size and forecast, by region 8.7. MANUFACTURING 8.7.1. Key market trends, growth factors, and opportunities 8.7.2. Market size and forecast, by region 8.7.3. Market analysis, by country 8.8. GOVERNMENT & DEFENCE 8.8.1. Key market trends, growth factors, and opportunities 8.8.2. Market size and forecast, by region 8.9. MEDIA & ENTERTAINMENT 8.9.1. Key market trends, growth factors, and opportunities 8.9.2. Market size and forecast, by region 8.9.3. Market analysis, by country 8.10. OTHERS 8.10.1. Key market trends, growth factors, and opportunities 8.10.2. Market size and forecast, by region 8.10.3. Market analysis, by country CHAPTER 9: GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT MARKET, BY REGION CHAPTER 10: COMPETITIVE LANDSCAPE For more information about this report visit https://www.researchandmarkets.com/r/9bqopo Media Contact: Research and Markets View original content:http://www.prnewswire.com/news-releases/customer-relationship-management-global-market-to-2027---opportunity-analysis-and-industry-forecasts-301310948.html SOURCE Research and Markets |