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Estate Information Services (EIS), a specialty collection company providing estate search services, probate and bankruptcy proof of claim filings, bankruptcy adversary services, and other unique recovery solutions, has announced deployment of Interactive Intelligence's all-in-one IP communications software suite, Customer Interaction Center (CIC), for use throughout its organization to consolidate its PBX, predictive dialer, and call recording products for simplified management and improved reporting.

Gartner has positioned Interactive Intelligence Group, a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation, in the leaders quadrant of its 2011 Magic Quadrant for Contact Center Infrastructure, Worldwide report.

Jersey Telecom Group, a provider of telecommunications services, has announced that it has employed Interactive Intelligence's Customer Interaction Center (CIC) software, replacing its previous contact center equipment and telephone system with CIC, which is capable of connecting five of its offices across Jersey and Guernsey. The CIC solution can support close to 100 call center agents and 250 back office staff.

The Jordan Ministry of Water and Irrigation (MWI) has made major strides in improving its quality of customer care thanks in major part to the deployment of Interactive Intelligence's Customer Interaction Center (CIC) software.

Unified IP business communications solution provider, Interactive Intelligence, providing unified business communications solutions for call centers, enterprise IP telephony, and business process automation, has announced the appointment of Michael Stelzer as its Australia territory manager.

Teleperformance, global customer experience leader, has launched its fourth site in India. The new state of the art 100,000 square foot facility in Jaipur, state capital of India's northwestern state of Rajasthan, provides expansion of over 1,200 additional production stations.

Nexidia has released the latest version of its Enterprise Speech Intelligence (ESI) product suite with new enhancements and features, offering system scalability and new features that allow supervisors to better monitor and evaluate contact center agent performance.

A global provider of mobile and cloud-enabled application and business integration platforms, Magic Software Enterprises Inc., recently signed a technology and marketing cooperation agreement with Roadnet Technologies Inc.

The Board of Directors at Contact Solutions has added Michael Boustridge, who has extensive global experience in the IT and telecommunication services sector.

TMone, a U.S. Business Process Outsourcing firm, has opened the 500-seat contact center in the former PREMIER Bankcard in the city of Spearfish. The contact center will employ up to 500 people and TMone plans to hire 50 employees initially.

Digital Lightwave announced the launch of service.YOU, an online customer portal that is specially designed to help customers realize maximum value from their Digital Lightwave test products.