TMCnet News
Taiwan Bank Customers Ready to Embrace Artificial Intelligence and Automation in Digital Banking - Unisys Banking Insights SurveyTAIPEI, Taiwan and BLUE BELL, Pa., May 23, 2018 /PRNewswire/ -- New research from Unisys Corporation (NYSE: UIS) into Taiwan's banking industry reveals that Taiwanese consumers are willing to embrace new bank services based on emerging technologies such as Artificial Intelligence (AI) and machine learning. They are moderately willing to support data sharing in an open banking environment, but only if privacy and security concerns are addressed. Unisys APAC Banking Insights – Banking on the CX Factor is a study about the attitudes of banking customers in Taiwan, Australia, Hong Kong, Malaysia and the Philippines. This year's report explores how consumers feel about banks using AI to assess eligibility for credit cards and home loans, as well as sentiment toward banks sharing data with non-bank entities to offer new services - known as Open Banking. Customer Frustrations "The survey shows Taiwanese bank customers are annoyed by a fragmented experience. They are keen to use digital services but they seek a seamless omnichannel relationship so that they can start a transaction in one place and pick it up in another without having to start over. Banks must remove the organizational, process and technology silos between business functions. Then artificial intelligence and machine learning technologies can be used to help banks deliver targeted and relevant online services across all channels," said Richard Parker, vice president financial services, Unisys Asia Pacific. Balancing Artificial Intelligence with the Human Touch
Readiness for Open Banking "For Open Banking to really take off in Asia, banks must address customer concerns about how they protect their customer data – not just in the bank, but across all of the departments, partners and agencies in the value chain. Doing business in the 21st century requires dynamic software that adapts to business trends and evolves with security concerns. Unisys' Retail Banking Delivery platform, Elevate™, is secured with Unisys Stealth®, an identity-based micro-segmentation security software that allows banks to microsegment and conceal critical assets and establish encrypted channels for secure user, application and system communication," said Parker. Unisys has taken steps to make banking easier by introducing new software called Elevate™, an end-to-end, digital banking software platform and suite of applications designed to help financial institutions deliver an instantly secure, omnichannel banking experience to their customers. Importantly, this means customers will be able to pay their bills on the go, transfer funds and apply for loans and mortgages anytime, anywhere – regardless of whether they are doing so on a mobile device or tablet, via an internet browser or inside a branch. The platform incorporates a high-level of security, as built-in adaptive biometric and data analytics securely identify customers, authenticate access and validate transactions. More than 500 financial institutions worldwide rely on Unisys solutions. For more information on Unisys' financial services capabilities, please visit http://www.unisys.com/industries/financial-services. For more information, download the full Asia Pacific Banking Insights survey results and infographics here. Research Methodology About Unisys Follow Unisys on Twitter and LinkedIn. RELEASE NO.: 0523/9592 Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder. UIS-C View original content:http://www.prnewswire.com/news-releases/taiwan-bank-customers-ready-to-embrace-artificial-intelligence-and-automation-in-digital-banking--unisys-banking-insights-survey-300652167.html SOURCE Unisys Corporation |