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Research Links Employee Volunteering With Happier CustomersZendesk (NSYE: ZEN), a company that makes software to help organizations build the best customer experiences, today released the results of a research study it commissioned from Drexel University exploring the link between employee volunteering and customer and employee satisfaction at Zendesk. The findings show that customer service agents who volunteer are 11 percent more likely to be among the highest performers for the Customer Satisfaction Ratings Test (CSAT), every time they volunteer. Furthermore, employees who have volunteered at least four times between January and August of 2017 are three times more likely to be among the highest performers on empathy, as measured by Zendesk quality assurance. The survey also found that volunteering is associated with:
Click here to read the full Zendesk and Drexel University study. About Zendesk Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 119,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com. Source (News - Alert): Zendesk View source version on businesswire.com: https://www.businesswire.com/news/home/20180322005373/en/ |