TMCnet News
Contract Tech Support Services Now Available Through Tech Ambience Call CenterORANGE PARK, Fla., March 20, 2015 /PRNewswire/ -- The Tech Ambience Call Center today announced the launch of a new US-based tech support services program for its clients. The Tech Ambience Call Center (www.techambiencecallcenter.com) is a division of Tech Ambience, a Florida-based IT support, development and services company which works with some of the largest firms in the US, including the military. "Providing knowledgeable, on-shore tech support for their software and products is a challenge for many companies," related Prem Anand, CEO of Tech Ambience. "As a totally US-based high technology firm with a US-based Call Center division, we feel we are uniquely placed to provide such tech support services to our clients." Anand continued that under his firm's new Tech Support Services Program, clients could contract with the Tech Ambience Call Center to have it provide tech support for a wide range of software, products and services. "Our engineers and executives have deep experience both on the technical side and in the customer service arena. We can provide trained teams to support a wide range of our client's software, products and services. Further, our engineers can link our call center teams to virtually any client phone or CRM system, should a project require it." "During the course of our work, my colleagues and I have seen how critical support services are to a company, both for ongoingproduct sales and customer satisfaction," Anand continued. "Support services can be the key to developing new business and are often the first 'post sale' contact a company has with its customers. Well run support services greatly enhance a company's brand, and we totally understand that." Anand emphasized that for a customer service and support program to be successful, those providing the services have to be a partner in the process. "Our own experience has shown that a call center providing customer support has to be a participant in the process, to take co-ownership of a project and work with each client as a partner dedicated to the success of the overall program." "To that end, as part of our process we put a management team in place for each project. They work closely with each client, particularly in the beginning, to make sure their ongoing support project is on track. The goal is close communication, to catch problems while they are still small and to suggest and make revisions as may be required to insure success and customer satisfaction." Anand went on to relate that the quality of staff in the tech support call center is a core element. "All of our call center staff live in Florida. Many of them are from military families, something we feel strongly about. We never outsource; all of our support and customer service work is done by our caller team in our Florida offices." "From our own work, we know how difficult it is to find a professional, reliable, top level out-source for tech support and customer service," Anand concluded. "Our tech support and customer service program is designed to offer each of our client's customers the seamless, successful, hassle-free experience that so often has been missing." About Tech Ambience Press Contact Information: To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/contract-tech-support-services-now-available-through-tech-ambience-call-center-300053367.html SOURCE Tech Ambience 
|