TMCnet News
TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact CentersDENVER, March 16, 2015 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that Technology Solutions Group (TSG), part of TeleTech's Customer Technology Services division, is launching a Customer Engagement OnAvaya™ cloud offering as part of its growing customer experience solutions portfolio. The new offering leverages the virtualized capabilities of the Avaya Aura® platform to deliver Avaya's flagship contact center applications in a cloud-based service model. The Avaya Aura platform includes Communication Manager, Contact Center Elite, Avaya Call Recording and Elite Multi-Channel applications. "TeleTech has long set a standard for providing customers with best-in-class customer service support," said Joe Manuele, senior vice president and general manager, Global Cloud Services, at Avaya. "We are pleased to play a part in TeleTech's continued growth with our Customer Engagement OnAvaya cloud-based solution to its worldwide customer base." TeleTech will be able to extend this robust feature set of tools, applications and services to its customers in a simple, pay-as-you-use monthly utility pricing model. The shift to an operating expense model will offer TeleTech clients greater flexibility to scale up or down with business needs and better manage financial impacts. "TeleTech's new cloud offering will help our clients drive their customer experience objectives by giving them access to industry-leading multichannel technology in an easily scalable, operationalized model," said Steve Pollema, general manager of TeleTech Customer Technology Services. "This allows them to leverage the tools they need to deliver exceptional customer experience outcomes in a way that fits their business model, but doesn't require large capital expenditures." Initially available in the U.S., the offer will be expanded over the next 18 months to provide even broader services and global reach. ABOUT TELETECH ABOUT AVAYA Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Logo - http://photos.prnewswire.com/prnh/20140717/127860
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/teletech-launches-customer-engagement-onavaya-cloud-offering-for-contact-centers-300050461.html SOURCE TeleTech Holdings, Inc. |