[September 23, 2014]

OpenSpan to Hold First Analytics and Automation Customer Forum

OpenSpan (News - Alert) Inc., a global provider of worker optimization, activity management and automation solutions, today announced that it will hold its first OpenSpan Analytics and Automation Customer Forum on September 24-26, 2014 in Jacksonville, Fla. The forum is an invitation-only event designed to provide an open dialogue to drive business optimization in the contact center, back office and retail storefront environments.

The OpenSpan Analytics and Automation Customer Forum will bring together thought leaders from industries including healthcare, financial services, insurance, logistics and telecom to discuss the ongoing evolution of the contact center and back office operations. Participants will also take part in critical product planning discussions that will help influence and shape the roadmap for future OpenSpan solutions and capabilities.

This gathering is a result of the tremendous growth of OpenSpan's customer base and the success of OpenSpan's Activity Intelligence and Desktop Automation solutions. This success has driven a desire to learn more about how to operationalize OpenSpan's technology across the enterprise and use it to transform organizations. Paricipants will share OpenSpan success strategies and innovative tactics that help them improve customer satisfaction, reduce costs and increase revenue.

"OpenSpan has amassed a tremendous amount of expertise around improving performance, driving revenue and increasing efficiencies across the enterprise. We have also been fortunate to work with many of the world's most innovative and forward-thinking companies," said Damon Lockwood, chief technology officer for OpenSpan. "The OpenSpan Analytics and Automation Customer Forum is designed for all of these amazing minds to come together to share unique use cases and best practices for transforming transactions as a means to drive the customer experience and further refine the customer journey. Additionally, they have the ability to offer valuable input into the future direction of the OpenSpan technologies."

About OpenSpan

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.

OpenSpan is a registered trademark, and Better Way to Work, Better Way to Manage, Desktop Automation and Desktop Analytics are trademarks of OpenSpan, Inc. All other trademarks are the property of their respective holders.

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