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TMCNet:  Fonative's Contact Center Customers Now STIR/SHAKEN-Compliant

[June 16, 2021]

Fonative's Contact Center Customers Now STIR/SHAKEN-Compliant

LOWELL, Mass., June 16, 2021 /PRNewswire/ -- Fonative®, the Compliant Communications® company, is now digitally signing calls placed on the Fonative CPaaS platform, assuring that its contact and call center customers' outbound calls are compliant with the FCC anti-robocall requirements. The call signing process, known in the telecom industry as STIR/SHAKEN, requires that telecom providers be able to attest that the calling party is who they claim to be, and that an approved robocalling mitigation process is in place.

Fonative is signing calls placed to the PSTN from call and contact center agents using desk phones, softphones, and Fonative's WebRTC-based Secure Agent Communicator. For Fonative's customers, this means that the receiving party's service provider should not block the calls from reaching the intended party.

"The technical, administrative, and procedural steps required to be able to authenticate calls are not simple," said Steve Smith, Founder and CEO of Fonative. "We've made this new process seamless to the call and contact centers we work with, which results in those customers making over one million compliant calls a day that are each regulatory ready well before the June 30th deadline imposed by the FCC."

As a compliant carrier, Fonative has filed its robocall mitigation plan with the FCC, so when placing outbound calls its customers can use Fonative-provided phone numbers or provide letters of authorization for phone numbers that they have from other carriers.

The Fonative API also provides verification status on inbound calls, so enterprise call centers can detect when their agents are being phished, to prevent fraud. As part of its efforts to assure over 100 call center customers of their ability to meet the FCC's regulations, Fonative joined the Industry Traceback Group to signify the company's commitment to tracking and eradicating illegal robocalls.


Compliance with STIR/SHAKEN is the latest initiative in Fonative's roadmap, which also includes the implementation of Numeracle's Trusted Entity Calling and adoption of The Campaign Registry messaging environment for validating 10 DLC SMS texting earlier this year.

"STIR/SHAKEN is a big step forward for the industry," Smith said. "Fonative has always been a big supporter of rebuilding trust in the voice network, and we engaged early with the FCC's efforts to crack down on illegally spoofed robocalls. It's important for CPaaS users, especially enterprise customers and contact center operators, to retain the ability to reliably place properly attested calls in the US." Smith added: "We were able to leverage our Session Border Controller supplier, Sansay, one of six Certificate Authorities, to rapidly enable our platform to be ready well in advance of the deadline."

About Fonative
Fonative® helps businesses connect with customers through voice and text, providing Compliant Communications® as a Communications Platform as a Service (CPaaS). The company's technology enables developers to easily incorporate calling and messaging capabilities into business applications, without the need to maintain servers, infrastructure, network, and telecommunication carriers. Combining carrier-grade technology with advanced call center capabilities and regulatory compliance, Fonative is the only suite of telecommunication services to meet the stringent requirements necessary in key industries such as medical, financial services, and government. For more information about Fonative's compliant communication efforts, visit the company's website, www.fonative.com.

Fonative and Compliant Communications are registered trademarks, and Secure Agent Communicator is a trademark of Fonative, Inc. Other product names, logos, and brands are property of their respective owners.

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SOURCE Fonative


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