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SearchUnify Introduces a Suite of Next-Gen Support Applications to Empower Businesses Future-Proof Their Customer Support Strategy
[March 02, 2021]

SearchUnify Introduces a Suite of Next-Gen Support Applications to Empower Businesses Future-Proof Their Customer Support Strategy


SearchUnify, a leading unified cognitive search platform, has announced the launch of a suite of apps that power next-gen customer support and self-service experiences.

"It's a natural and strategic evolution of the platform and applications and not a cosmetic rebranding exercise," said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify's parent company. "We have been combining our decades of experience and expertise in customer support for maximizing outcomes-in terms of information findability, customer self-service, agent efficiency, collaboration, knowledge management, and predictive support. We're now making our offerings more flexible and scalable."

"We've always strived to future-proof customer support and self-service experiences," said Vishal Sharma (News - Alert), CTO of SearchUnify. "Our new approach and AI-fueled apps are flexible, easily scalable, and endeavor to fit various customer support use cases."

"Each of the apps offered by SearchUnify is a stride toward the future of support and self-service interactions and has something for everyone in the team, from agents, community managers, knowledge workers, support managers to cusomers. This ultimately serves to support organizations' ever-growing appetite for maximum returns in the minimum time frame," Vishal added.



About SearchUnify

SearchUnify is a cognitive search platform for enterprises that fuels multiple applications for customer self-service and support. Some of these applications are Intelligent Chatbots, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor.


SearchUnify was named the "youngest product" in The Forrester (News - Alert) Wave: Cognitive Search, Q2, 2019. It was honored with two Silver Stevies at 2020 Asia-Pacific Stevie® Awards, a Silver and a Bronze at the Stevie® Awards for Sales and Customer Service 2020 and with the Product of the Year 2020 Award by Software Technology Parks of India (STPI). It's been named a finalist for the "Best Technology Innovation" at The Global Contact CenterWorld Awards 2020 and the "Best New Technology (News - Alert) Solution" at the ICMI Global Contact Center Awards 2020.


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